Terms and Conditions

• This page (together with the documents referred to in it) sets out the terms and conditions on which we
  supply any of the products (“Products“) listed on our website Marverprint.co.uk (“our site“) to you. Please
  read these terms and conditions carefully before ordering any Products from our site – in particular, our
  limit of liability at paragraph 14 below. You understand that by ordering any of our Products, you agree to
  be bound by these terms and conditions.
  Should you wish to print a copy of these terms and conditions for future reference, press ctrl + p to do so.

1.INFORMATION ABOUT US.

Our site is operated by Marver Print(“we/us/our“). Our VAT number is 3961704722.

 YOUR STATUS
2.1 By placing an order through our site you warrant that:
2.1.1 you are legally capable of entering into binding contracts; and
2.1.2 you are at least 18 years old.
2.2 If you are placing an order through our site on behalf of a business, you warrant that you have the
necessary authority from that business to place the order.
You agree only to provide a third party’s personal information if they have given you express
consent to use it in respect of the Products you have ordered.
Personal information is collected, processed and stored in accordance with our Privacy Policy,

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to
acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the
ordering process (the “Order Confirmation“). We are unable to issue an Order Confirmation until such
time as the ordering process is complete. The contract between us (“Contract“) will only be formed when
we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot
be varied without our prior written consent.
3.2 As all of the Products will be made to your specification or will be personalised by you, you will not
have any right to cancel the supply of any of the Products once you have placed an order. If, however, an
order is incorrectly placed, please contact us as soon as possible by telephone at 07989 214604 or email at
martin@marverprint.co.uk. If your order has not yet been submitted to print, we may (at our sole discretion)
allow you to cancel the order and issue a refund to you to enable you to place re-order the Products.
However, if the order has been submitted to print, we will be unable to issue such cancellation.
3.2.1 We take payment at the time that you place an order with us. If you are making payment to us by
BACS in accordance with paragraph 12 below, the order will not be processed until the payment has cleared
in full into our account. This will usually be 3-5 days from the date that you send the payment. You will then
receive the Order Confirmation from us.

4. MATERIAL AND INFORMATION PROVIDED BY YOU

4.1 Whenever you make use of a feature that allows you to upload material to our site (“Your
Material”) you must comply with the content standards set out in paragraphs 4.2 and 4.3 below (“Content

Standards”). If Your Material does not comply with those Content Standards, you shall indemnify us for any
losses, damages, claims and other expenses we may incur as a result of such breach.
4.2 Your Material must:
4.2.1 be accurate (where it states facts);
4.2.2 be genuinely held (where it states opinions); and
4.2.3 comply with the law applicable in England and Wales and in any country from which it is uploaded.
4.3 Your Material must not:
4.3.1 be defamatory of any person;
4.3.2 be obscene, offensive, hateful or inflammatory;
4.3.3 promote sexually explicit material;
4.3.4 promote violence;
4.3.5 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
4.3.6 infringe any intellectual property rights of any third party. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their intellectual property rights;

4.3.7 be likely to deceive any person;
4.3.8 breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
4.3.9 promote any illegal activity;
4.3.10 be in contempt of court;
4.3.11 be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
4.3.12 be likely to harass, upset, embarrass, alarm or annoy any other person;
4.3.13 impersonateany person, or misrepresent your identity or affiliation with any person;
4.3.14 advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as
 (by way of example only) copyright infringement or computer misuse; or4.3.15 contain a statement which you know or believe, or have           reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published                                       are likely to understand as a direct

or indirect encouragement or other inducement to the commission, preparation or instigation of acts of
terrorism.
4.4 We have the right to remove any of Your Material if, in our opinion, Your Material does not comply
with the Content Standards. You will receive a full refund of any sums already paid for an order we do not
fulfil.
4.5 In addition to complying with the Content Standards, you agree that all of Your Material uploaded
by you onto our site will be done at your own risk. You must retain a copy of Your Material that you upload.
We expressly exclude all liability for any uploaded Your Material which is lost or damaged during or after
the uploading process.
4.6 Failure to follow our site’s preparatory instructions for uploading Your Material may result in
Products of poor quality. Please review these instructions carefully. We accept no responsibility for poor
quality Products in those circumstances. You are further advised to review paragraph 6 below regarding
Product approvals.
4.7 We may amend our Privacy Policy from time to time concerning our storage of Your Material and
the amount of Your Material that may be uploaded to our site. You are therefore advised to review our
Privacy Policy regularly. We may delete Your Material stored by us which is inactive for an extended period
of time without reference to you – we will review such inactivity and decide whether to delete Your Material
at our sole discretion. We may change our Privacy Policy at any time in our sole discretion and, where
appropriate, we will notify you of this by e-mail. To the extent that we are permitted to do so by law, we
may delete Your Material stored by us at any time.
4.8 Nothing in these terms and conditions shall transfer ownership of Your Material or any
personalisation of our template designs to us or to any third party. You will continue to own all of Your
Material and any personalisation that you may create through our site.

5. APPROVALS

5.1 Prior to producing the Products, we make an electronic proof of the Product available for your
approval. You are responsible for approving these proofs. You accept that once you have approved the
proof, the Products cannot be changed nor cancelled. We shall have no liability to you for any errors in the
proof subsequently discovered by you.
5.2 Your statutory rights are not excluded, limited or otherwise affected by these terms and
conditions.
5.3 If you do not require a proof on the Product but have submitted Your Material to us, you must
submit thisbefore 3pm to ensure that it goes to print that day.

6. AVAILABILITY AND DELIVERY

6.1 We do not offer international delivery at this time, but we will update our site if we can offer this
service in the future.
6.2 Unless otherwise stated on our site, we have 4 turnaround options (depending on the product and
quantity) – 1 working day, 2 working days, 3-4 working days and 7-10 working days. This relates to
production time and does not include the delivery day. We use DPD to deliver most Products and these are
sent on a Next Day Service excluding Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight,
Paisley and Aberdeen which will be delivered on a Two Day Service. The turnaround dates are estimates
and cannot be guaranteed.
6.3 Working days are Monday to Friday, excluding UK Bank Holidays.
6.3 All Products will require signature upon delivery. If anyone other than the intended recipient signs
for the Product and the Product is subsequently not delivered to the intended recipient, we will incur no
liability provided that the Product was delivered to the address provided by you as part of your order.
6.4 Delivery is complete once the Products have been unloaded at the address for delivery set out in
your order and signed for.
6.5 An individual part is classed as a stand-alone product that may be sold in packages (e.g. in 1000
letterheads an individual part is 1 letterhead). We use our best efforts to deliver all parts to you in one
package, but from time to time we may be unable to do so. In that circumstance we will update you by
email and will arrange for separate deliveries.
6.6 Where delivery is delayed due to exceptional circumstances or a Force Majeure Event (please see
paragraph 19 below), we will process the delivery as soon as we reasonably can and will keep you updated
regarding this by email. We will have no liability to you in that circumstance.
6.7 Where delivery is not possible as a result of us being provided with the incorrect delivery address
details, our delivery service will return the Products to us and we will hold these for 5 working days. We
reserve the right to make an additional delivery charge for re-despatch of the Products to the correct
delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle
the Products at our option and you will need to place a new order with us if the Products are still required.

7. NON-DELIVERY

7.1 You must notify us within 28 days of the date that the Products were dispatched of any failure on
our part to deliver the Products in order that we can investigate the failure and take appropriate action. You
should notify us by telephone at 07539 210669 or email at martin@marverprint.co.uk. If you notify us after
28 days, paragraph 15.2 below shall apply.
7.2 The earliest date we can claim against the courier for non-delivery is 15 working days from the
date of despatch. We cannot process a reprint or refund before this time.
7.3 Once you have notified us in accordance with paragraph 7.2, we will send you a form to complete
and return to us. Once the form is received we will either redeliver Products (or re-printed Products) to you
at no further cost or expense to you or offer a refund.

8. QUANTITIES

8.1 All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you.
However, you acknowledge that variations in respect of quantities are inherent within the printing industry.
8.2 Our liability in respect of shortages are as follows:

Quantities ordered  No credit awarded        Refund calculated on a pro rata basis        Missing quantities replaced
       25-100           Shortage of up to 5%     Shortage of between 6% to 20 inclusive       Shortage of 21% and over

     101-1000          Shortage of up to 5%      Shortage of between 6% to 7% inclusive       Shortage of 8% and over

   1001-5000          Shortage of up to 3%      Shortage of between 4% to 7% inclusive       Shortage of 8% and over
    5001&over         Shortage of up to 2%      Shortage of between 3% to 4% inclusive       Shortage of 5% and over

8.3 All refunds or re-prints shall be issued within 7 working days from the date of notification of an
incorrect quantity.
8.4 All overages may be kept by you at no additional cost.

9. QUALITY

9.1 You accept that variations in colours are inherent within the printing process for files submitted.
You also understand and accept that computer hardware set ups are such that we cannot guarantee
that the Product colours will match those displayed on your computer screen during the ordering
process.
9.2 We cannot be held responsible or liable for colour variance on an order that has been printed with
us, regardless of when it was printed. However, if you are not happy with the Product that you have
received, we may at our discretion offer a reprint or a refund. We are not liable to offer both. Please contact
us by telephone at 07989 214604or email at martin@marverprint.co.uk if you wish to discuss this further
with us.
9.3 For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line as marked on your
proof.
9.4 Please be aware there is also a 0.5mm off centre tolerance for trimming on some Products – for
business cards, for example, the tolerance on trimming is 1mm.

10. RISK AND TITLE

10.1 The Products will be at your risk from the time of delivery.
10.2 Ownership of the Products will pass to you on delivery.

11. PRICE AND PAYMENT

11.1 Prices include delivery and VAT unless the Product is generally zero-rated for VAT (this will
generally depend upon which Product you order from us). In this case, we will contact you if VAT becomes
payable. If you do not wish to proceed with the order and pay VAT, you may cancel the order and we will
issue a full refund to you.
11.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we
have already sent you an Order Confirmation.
11.3 You may pay for Products using any debit or credit card or (if the order is over £100.00 exc. VAT)
by BACS transfer.
11.4 If you have been quoted for a bespoke price please note this quote is subject to change after 14
days from the date specified on the quote

12. OUR REPLACEMENT POLICY

12.1 If you believe that a Product is defective, we may request that you return the product for our
examination.
12.2 Our liability in respect of misprints are as follows;
Quantities ordered           No credit awarded        Refund calculated on a pro rata basis              Defective Products replaced
    25-100                 Misprints of up to 5%      Misprints of between 6% to 20% inclusive             Misprints of 21% and over
    101-1000               Misprints of up to 5%     Misprints of between 6% to 7% inclusive             Misprints of 8% and over
    1001-5000             Misprints of up to 3%      Misprints of between 4% to 7% inclusive              Misprints of 8% and over

    5001&over             Misprints of up to 2%      Misprints of between 3% to 4% inclusive              Misprints of 5% and over

13. OUR LIABILITY

13.1 Subject to paragraph 13.2 below, our liability in connection with any Product purchased through
us is strictly limited to the purchase price of that Product (including delivery costs).
13.2 We do not exclude or limit in any way our liability:
13.2.1 for death or personal injury caused by our negligence;
13.2.2 under section 2(3) of the Consumer Protection Act 1987;
13.2.3 for fraud or fraudulent misrepresentation; or
13.2.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
13.3 Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability
for:
13.3.1 any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of
anticipated savings, loss of data, waste of management or office time; or
13.3.2 any indirect or consequential loss or damage of any kind however arising, even if foreseeable.
13.4 Except as expressly stated in these terms and conditions, we do not give any representations,
warranties or undertakings in relation to the Products. Any representation, condition or warranty which
might be implied or incorporated into these terms and conditions by statute, common law or otherwise is
excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that
the Products are suitable for your purposes.

14. CLAIMS

14.1 Claims for damage, shortages or non-delivery must be advised by telephone at 07989 214604 or
email at martin@marverprint.co.uk within 28 days from the date that the Products were despatched.
14.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph
14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with
this requirement and your claim was made by you as soon as reasonably possible thereafter.

15. WRITTEN COMMUNICATIONS

When using our site, you accept that communication with us will be by electronic means only. We wil lcontact you by e-mail or                  provide you with information by posting notices on our site, in accordance with our  Policy. For contractual purposes, you agree to                    this electronic means of communication and you acknowledge that all contracts, notices, information and other communication that we provide to you electronically comply with any legal requirement that such communications be in writing.

16. NOTICES

16.1 You must give notice to Marver Print either at its registered office by registered post at your cost,
or electronically using the messaging facility on our site. We may give notice to you at either the e-mail or
postal address you provide to us when placing an order, or in the way specified in paragraph 15. Notice will
be deemed received and properly served:
16.1.1 within 1 working day when given electronically; and
16.1.2 3 working days after the date of posting of any letter when served by post.
16.2 In proving the service of any notice, it will be sufficient to prove that such notice was properly
addressed and sent.

17. TRANSFER OF RIGHTS AND OBLIGATIONS

17.1 The Contract is binding on you and us and on our respective successors and assigns.
17.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or
obligations arising under it, without our prior written consent.
17.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our
rights or obligations arising under it, at any time during the term of the Contract.

18. EVENTS OUTSIDE OUR CONTROL

18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of

our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure
Event”).
18.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our
reasonable control and includes in particular (without limitation) the following:
18.2.1 Strikes, lock-outs or other industrial action;
18.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared
or not) or threat or preparation for war;
18.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
18.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or
private transport;
18.2.5 Impossibility of the use of public or private telecommunications networks; and
18.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
18.3 Our performance under any Contract is deemed to be suspended for the period that the Force
Majeure Event continues, and we will have an extension of time for performance for the duration of that
period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a
solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

19. WAIVER

19.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of
your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the
rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such
rights or remedies and shall not relieve you from compliance with such obligations.
19.2 A waiver by us of any default shall not constitute a waiver of any subsequent default
19.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated
to be a waiver and is communicated to you in writing in accordance with paragraph 16 above.

20. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent
authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to
that extent be severed from the remaining terms, conditions and provisions which will continue to be valid
to the fullest extent permitted by law.

21. ENTIRE AGREEMENT

21.1 These terms and conditions and any document expressly referred to in them represent the entire
agreement between us in relation to the subject matter of any Contract and supersede any prior
agreement, understanding or arrangement between us, whether oral or in writing.
21.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any
representation, undertaking or promise given by the other or be implied from anything said or written in
negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
21.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether                                            orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently)                                            and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

22. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

22.1 We have the right to revise and amend these terms and conditions from time to time.
22.2 You will be subject to the policies and terms and conditions in force at the time that you order
Products from us, unless any change to those policies or these terms and conditions is required to be made
by law or governmental authority (in which case it will apply to orders previously placed by you), or if we
notify you of the change to those policies or these terms and conditions before we send you the Order
Confirmation (in which case we have the right to assume that you have accepted the change to the terms
and conditions, unless you notify us to the contrary within seven working days of receipt by you of the
Products).

23. THIRD PARTY RIGHTS

The Contract is between you and us. No other person has any rights to enforce any of its terms.

24. LAW AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by the laws of England and Wales.
Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the
courts of England and Wales

25. ELECTION MATERIALS

25.1 Under the Political Parties, Elections and Referendums Act 2000, there are rules about putting imprints
on printed election materials that printers and persons purchasing printed materials to be used in elections
must comply with.
25.2 Election material is published material such as leaflets and adverts that can reasonably be regarded as
intended to influence voters to vote for or against a political party or a category of candidates at relevant
elections.
25.3 Relevant elections are: Scottish Parliamentary elections, National Assembly of Wales elections, UK
Parliamentary general elections and European Parliamentary elections.
25.4 Imprints are information that is added to election material to show who is responsible for its
production and publication. It helps to ensure that there is transparency about who is campaigning.
25.5 An Imprint must include the name and address of the printer, the promoter and any person on behalf
of whom the material is being published (and who is not the promoter). The promoter is the person who
has caused the material to be published. If the promoter is acting on behalf of a group or organisation, the
group or organisation’s name and address must be included.
An example imprint could look like:
Printed by Marver Print, 3 Costard Lane, Evesham,Worcestershire,WR11 3JF
Promoted by “Your Organisation Name, Your Organisation Address”
On behalf of “Individual or Party being promoted, Their Address” (if the promoter is
different from the Party or Individual being promoted).
25.6 The imprint must be clear and visible, this means that if your material is a single sided document you
must put the imprint on the face of the document. If it is a multi-sided document, you must put it on the
first or last page.
25.7 As the person submitting the artwork you must ensure that your election materials contains the
relevant imprint, we retain the right to reject your material if we consider it to have failed to comply with
the above conditions.
25.8 Further information and guidance can be found on the Electoral Commission
website https://www.electoralcommission.org.uk/ or by phone on 0333 103 1928
Additionally the Electoral Commission has published guidance about Imprints and how and why they
should be used and is available for download from their website:
Guidance for Political Parties at an
election: https://www.electoralcommission.org.uk/sites/default/files/pdf_file/Factsheet-for-political-parties-
Electronic-materials-and-imprints.pdf
Guidance for Non-party campaigners at an election:
https://www.electoralcommission.org.uk/sites/default/files/2019-07/fs-imprints-npc.pdf You can contact
the Electoral Commission directly for further information via their
website: www.electoralcommission.org.uk or by phone on 0333 103 1928